Member support
Frequently asked questions
Answers to common questions about membership and account activity.
Are the invitation code and member code the same?
No. An invitation code records who sponsored a registration. A member code is issued for an activated membership and can identify that member in supported Shopify activity.
What is the activation threshold?
Cumulative paid activation orders must reach USD $1,000. The system then moves the account through any required sponsor-confirmation step.
Why is an order missing?
Synchronization may still be processing, or the Shopify email or member code may not match the member account. Provide the order number to support if it remains missing.
What happens after a refund?
The refunded amount no longer counts as paid sales. Related points, rewards and progress may be reversed to keep account records consistent.